ISO 41001 Facility management – Management systems – Requirements
The recently (April 2018) published international standard, the ISO 41001 Facility management – Management systems – Requirements has been adopted by Standards Australia.
Why is this good for industry?
At last the industry has a benchmark against which performance can be measured – a certifiable standard that FM businesses can use to demonstrate their capability and quality of service and which clients can use to verify that they’re getting value for money.
What is National FM doing about ISO 41001?
National FM has been meeting the ISO 41001 requirements since day 1 of operation. Furthermore we are fostering and fast tracking the careers of all staff, whether young, female or otherwise, who show a desire to excel in FM (our Senior FM at Barangaroo South, Natalie Williamson is an exceptionally talented young lady whose work at Barangaroo is highly valued).
Innovation is critical because FM providers sign up for a contract for three or five years based on services they plan to provide on day one but by the final year of the contract expectations may be significantly higher or building use may change. There may be no mechanism to reward continual improvement. By doing things differently and using emerging technologies National FM remains cost effective and can continue to provide exceptional levels of service right to the end of a contract … and on to future contracts.
How does ISO 41001 affect IoT data?
IoT is providing massive data streams of information but without the knowledge and expertise to interpret and effectively use this information it is of little or no value. FM is not merely about keeping a building operating by managing building assets. It is so much more. It is about the user experience. It is about aligning the services you provide to deliver maximum alignment with your client’s broader business objectives. For example, example, to service clients are looking to improve safety for their cleaners, who work after hours. In such cases, facilities managers will need to think about how the ISO standard series can be used to adopt new ways of working. This could entail, for instance, the alteration of cleaning contracts.
Changes to old practices
The ISO standards will deliver change in practices.
The standards will require demand organisations (clients) to think strategically about what they want to achieve with their property. No longer will they be able to go to market, hire a company to manage their facilities and be done with it. Instead, the standard will take them beyond that and toward thinking about opportunities for the facilities management function to drive value for their organisation.
This will encourage organisations to look beyond FM as a ‘cost’ and toward how it can contribute toward their objectives.
What does the future hold for facility management?
Today’s facilities managers face unprecedented challenges trying to keep up with competing priorities, evolving technology and the drive for corporate social responsibility. FM affects the health and well-being of all those who come in contact with an organisation and covers a wide range of areas including occupancy costs (the second-highest overhead in almost every organisation), use of space, maintenance, security, cleanliness, the environment and more.
ISO 41001 Facility management – Management systems – Requirements with guidance for use, has been published to help FM teams achieve optimum efficiency. Drawing on international best practice, the management system standard constitutes a benchmark for developing and driving an effective strategic, tactical and operational FM regime. It assists organisations seeking to outsource FM, as providers are able to demonstrate compliance with the standard which will provide the hirers with an assurance regarding an FM company’s approach and processes.
Facility management is a complex discipline that directly affects everyone, as it is all about the spaces that we occupy and how those spaces meet the needs of the people who use them on a daily basis.
ISO 41001 is the first standard of its kind for facility management and has the potential to make a real difference to organisations by improving workforce health and safety, reducing their impact on the environment and making considerable cost savings and efficiencies.
In this rapidly evolving world of facilities management, a new ISO management system standard will be more than welcome.