“National Facilities Management were appointed as the Building Manager for the first stage of residential apartments at Barangaroo South, Alexander and Anadara. Throughout the initial period they demonstrated a high level of knowledge and experience, providing operational advice on setting up similar developments and provided ‘value add’ services to the developer and owners. They worked closely with our development teams and the strata manager to produce tender documents and scoping of services which has resulted in accurate budgets for the Owners Corporation with no surprises of increased levies for the owners.
There was always open communication between our team and their Building Manager on site informing owners of further site works, defect rectification, and general information about Barangaroo. Their attention to the residents in answering questions and resolving issues quickly was excellent and we received great feedback from many happy residents.
Their selection of the onsite Building Manager has been of the upmost quality, possessing a high level of knowledge in the facilities management industry. Their building maintenance and communication with the residents has been undertaken in an enthusiastic and professional manner and their onsite teams are well supported through head office. Whether it’s building management, concierge, security or cleaning, their group can provide these services with directly employed staff who genuinely care about the property and this ensures our developments are maintained and always presented in a 5-star condition.
We value our partnership and look forward to our continued association.”
“I spoke to our Chairman about your firm this morning. We both think that your personnel, their service and attitude is just amazing. I have never worked with a better company and building managers. True story. Thank you."
"During my time as the Apartments Waste Officer within the Resource Recovery Team of the City of Sydney’s Waste Services Unit, I have enjoyed a professional and positive working relationship with many employees of the Havencab Property Group.
Whether working with cleaning or facility management staff I have found their approach to their work to be second-to-none and on regular occasions they have gone above and beyond their regular duties to assist the City’s Waste Services Unit wherever possible.
Of particular note, is Havencab’s commitment to sustainability as a core function of their business. Havencab have worked with the city's Resource Recovery Team at a number of different large apartment buildings across the city, with a goal to achieving more efficient resource recovery and recycling as well as providing feedback for better waste management processes at many sites.
The City is currently working with Havencab on a number of trial projects throughout the LGA. These include the involvement of Havencab-managed buildings at both Jackson’s Landing and Central Park which aims to recover electronic waste (e-waste) and hazardous household waste via a direct pick up service from within apartment buildings. Havencab’s contribution to these projects has been invaluable.
I highly recommend the services of Havencab Property Group and look forward to working with their staff at any opportunity that presents itself."
“The strata management team at Strata Plus have a long standing professional regard for the services provided by The Havencab Property Group which has not faltered over the years.
Havencab's pursuit of having clarity of the clients expectations, coupled with their firm culture of sustainability, trained staff and high standards means that they often achieve delivery of unparalleled socially responsible services to their clients.
Furthermore, the Strata Plus strata management team has confidence in their group’s abilities to understand scheme complexities and deal with matters arising within complex frameworks. This includes determining who is responsible for expenses related to services, whether it be an individual owner, a scheme, or a shared service. They have demonstrated abilities in dealings with mixed use and tiered structures.
It is the confidence of our strata managers in the services provided by the Havenvab team that enables this testimonial.”
“National facilities Management is one of our preferred facilities management suppliers who we would highly recommend to any prospective clients.
We have always found National FM to provide a professional and quality service which benefits both our client and my organisation.
In my capacity as new development specialist, NFM have assisted me with providing facilities management consultancy to several building developers. This consultancy is based on the many years of experience with buildings and their existing clients.
With this knowledge, they are able to review building plans and provide both the developers and their architects advice on design changes to improve the development.
NFM have also assisted with providing loading dock management plans, waste management plan and security matrices.”
“I have worked with Havencab's companies in capacity of Development Manager for approximately 10
years. Over this time I have engaged both Havencab and NFM in the initial period of newly formed
Strata apartment projects of various sizes.
The ability to be able to deal with the challenges faced when a new project has had its first
residents move in is Havencab/NFM’s strength. The unique challenges around working with both
the developer or builder in sorting out the teething issues in a building whilst building rapport with
the owners is extremely challenging - NFM staff are well equipped to deal with these
"NFM’s championing of the need for workers to be paid at or above the minimum wages is
another area of the businesses that should be recognised. It is no doubt prevalent within the
cleaning industry to employ cheap labour in a race to the bottom. NFM does not abuse their
workers and have always fought for the industry to operate in an ethical way.
Finally a point worth making is the reliability and longevity of NFM's key managers within the
businesses. They are loyal and seem to be in it for the long term. The lack of
turnover helps greatly when you need to have a stable reliable person in the role. I have always
found NFM's key managers very easy to deal with and well suited to the role.”
“During our long association with NFM we have always found them to be exceptionally professional, commercially astute and technically outstanding. We have always experienced an excellent business relationship with all NFM employees and management which we believe is indicative of NFM’s high standards in developing their people, including the professional and ethical training they perform throughout their organisation. As a result NFM consistently demonstrates and upholds the highest levels of expertise and customer service standards.
NFM’s input and advice is always invaluable. We believe that their facilities management knowledge and experience are second to none. NFM have a proven track record in providing strategic facilities management to ensure sites and facilities run at the highest level. They ensure that every aspect is operating efficiently to create an optimal, safe and cost-effective environment for all stakeholders.
There is clearly an organisational culture within NFM of excellence, industry best practice and high ethical standards.
NFM’s status as one of the industry’s leaders in the provision of facilities management, cleaning and concierge services is one that is justified and well deserved. NFM is always at the top of the list when we are asked to recommend a knowledgeable, professional and ethical service provider in this area."
“We have had the pleasure to work with National Facilities Management for a number of years and would recommend this company to any organisation or committee seeking a professional Facilities Management Company.
National Facilities Management manages some of our larger buildings consisting of 550 apartments, professional suites and retail areas.
We have always received a high level and professional service that satisfies Netstrata and all our clients.
They are an innovative company always using the latest technology and providing the buildings with world leading building management software."
“We have found National FM to be professional, courteous and diligent in attending to their work. Their teams have been easily accessible and deal with requests or enquiries within a timely manner. Facilities and building management staff have been trained to manage properties to the highest standard. They provide an exceptional premium services to our clients, to which we receive regular feedback in relation to their quality of service and attention to detail. I have no hesitation in recommending them to any prospective clients or firm."
“From our first introduction it was clear that National Facilities Management were the most professional, sophisticated and well rounded outfit we have come across in Sydney. Their attention to customer service and urgency around issue management has been incredibly impressive. Their staff have been applauded by numerous personnel and residents across our site. I have no hesitation in recommending them."
“I have worked closely with National FM in several capacities over the past six years and have been extremely impressed with the way they conduct their business ..... service we receive from them as an Owners Corporation in getting a large, brand-new building operational was, and remains, exemplary.
Because of their commitment to providing the highest levels of service and dedication to owner occupiers, investor owners and tenants, National FM are still engaged by the 9 Owners Corporations across the development, which is testament to the value that National FM adds to both the residents and upkeep of the buildings .... their hard work and dedication has built a business which is totally focused on providing the highest level of customer service, having an in-depth knowledge of the industry in which they operate and most importantly doing all the above ethically.”
“FKP is a leading Australian property and investment group with a comprehensive property portfolio that capitalises on our proven expertise in development, retirement village ownership and management, property investment and asset management. At FKP we pride ourselves on providing a high level of customer service, a quality end product and an exceptional ongoing environment for our residents. National FM (NFM) provides the high level of service that FKP requires to ensure we meet these standards."
“I have worked with National FM over the past two years as the project consultant to the Bridgehill Group. Bridgehill are one of the fastest growing development companies in Australia with a current pipeline of 1800 apartments.
We have involved NFM from the planning stages, advice through the DA process and then operational advice and planning for occupation, and then ongoing service provisions of the development. NFM attend management and construction meetings and are familiar with the entire development process.
NFM have demonstrated a high level of knowledge and experience, providing operational advice on setting up these new developments and providing value added services to the developer, saving them a considerable amount of time and money on consultancy fees. NFM assisted with the redesign of critical operational areas along with compliance to DA and council codes.
NFM has also worked closely with the strata management team by producing tender documents and scope of services which has resulted in accurate budgets for the owners corporation with no surprise increased levees and fees. I have also provided professional Security matrix plans, waste management plans, loading dock management plans, and operational procedures.
Their selection of building managers have been excellent all of him possess a higher level of knowledge in the facilities management industry. The communications with the residents is undertaken in an enthusiastic professional manner and the on-site teams are well supported through head office and their facility management software system.
We value our partnership and look forward to our continued association.”
"Colliers International, Residential Project Marketing have worked alongside National Facilities Management on Residential development projects in their capacity as Facilities Managers.
The NFM team have provided to input to our Developer clients on projects at an early planning and DA stage on design of waste handling, common areas, FM service areas, concierge and building management. This input has assisted our client with cost savings and enhancing building management functions.
I would be pleased to recommend NFM and their team."
"For the last 5 years, National FM has been the provider of services to the 110 apartment complex. From day one their professionalism, commitment to procedures & timeliness has been outstanding. National FM’s Quality Insurance, with monthly inspections conducted by Andrew Solly, the Area Manager, together with a representative from the Committee of Management ensures the building is maintained to the highest level of cleanliness. Site cleaners not only undertake prescribed tasks but are also proactive in identifying other issues including maintenance needs, undertaking additional housekeeping tasks & ensuring identified issues are followed up promptly. The Management Team at National FM are extremely friendly, professional and accommodating at all times and we have enjoyed continual contact from top down."
“We take this opportunity to thank National FM for their professionalism and efficient services that they have been providing to the properties they manage for us. The Committee members area all in praise for the Management team & their commitment to their work and the time & effort they spend looking after the property. Their efficiency and promptness in attending to matters ensure that the property never lacks for anything and issues are identified and dealt with promptly. Once again we thank the entire National FM Team for their great work & keep it up."