What we stand for

Diversity | Legacy | Abolition Of Modern Slavery | Sustainability | Reconciliation Action Plan

Culture National Facilities Management


Diversity – and diversity of thinking ­– improves the quality of decision making, enhancing National FM’s capacity to create stakeholders value. Fostering an inclusive, diverse workforce attracts and retains the best in our industry resulting in a competitive edge. For example, our gender pay gap of 4.3% continues to improve and – significantly lower than the Australian average of 14.2%.

This commitment to inclusion and diversity begins with our CEO and is instilled across the organisation. Discrimination, harassment, vilification, or victimisation are not tolerated in our pursuit of an inclusive workplace where our people can confidently bring their whole selves to work.

Across all levels of the organisation, recruitment and selection processes are structured to attract a diverse range of candidates, guarding against any conscious or unconscious biases that may result in discrimination. Diversity metrics such as gender, age, culture, capabilities, and background are monitored to help maintain diversity.


Legacy is a core foundation of our parent company, an irrevocable requirement set by the founders of the family business. Donating time and over $150,000 this year alone, we give back via several charitable initiatives.
Charitable initiatives including:
  • Commissioning the children’s book, Buzz Off Spot that shares a dear friend Simon’s melanoma journey to raise awareness of skin cancer.
  • Our CEO Frank Boross participated in the 2023 Ro ckhampton to Hobart Shit Box Rally raising $64k to fund Cancer Council research grants
  • Platinum Patron of the Sydney Children’s Hospitals Foundation investing in prevention and management of childhood illness
Culture National Facilities Management
Culture National Facilities Management

Abolition of modern slavery

National FM respects human rights and are vocal critics of modern slavery. Abolition of modern slavery and ethical sourcing are core to our business, underpinning all operations and supply chains.

To maximise positive change, we annually audit wage records of staff working on our sites; contractors and suppliers; and review our product range to ensure compliance with our Ethical Sourcing Policy.
All facilities management personnel are directly employed, ensuring direct control over ethical servicing. Over 80% of maintenance contractors servicing our asset portfolio are Australian-owned and operated, with 20% operating as part of multinational companies.

Our parent company, Havencab Property Group procure products from approximately 40 suppliers, with just over 70% of total supply spend within Australia. Our procurement policy demands suppliers of product manufactured overseas are vetted for modern slavery risk and ethical sourcing of labour and materials.


The property and strata industry has a crucial role managing the built environment, with buildings contributing around a quarter of Australia’s total carbon emissions.

We balance economic, social, and environmental priorities. Participation in public sector-lead programs has delivered measurable, positive environmental outcomes and significant savings across our portfolio, reducing costs for owners and residents.

As participants on the Green Building Council’s expert working panel, we helped develop their best practice guide on Green Cleaning which forms part of the Green Star Performance Rating Tool.

In our own operations, we have adopted an Environmental Management Systems (EMS) compliant to AS/NZS ISO 14001. Suppliers and contractors are informed our Environmental Policy, only engaging those that demonstrate alignment with our ethos.

We strive for continuous improvement in environmental sustainability through recycling, conservation of resources, prevention of pollution, product selection, and promotion of environmental responsibility amongst our employees.

Culture National Facilities Management

Reconciliation Action Plan

Our Reconciliation Action Plan is a five-year plan supporting reconciliation with Australia’s First Nations Peoples. The Plan endeavours to raise awareness of national identity and history; improve cultural acceptance and competency across teams; and reduce prejudice and discrimination.

Developed by our working group, the framework encompasses policy, training, and education partnerships with Indigenous communities. Consultation with Reconciliation Australia and staff engagement has us on track to realise outcomes ahead of scheduled milestones.
To acknowledge the Plan’s significance, we commissioned a contemporary artwork from Aboriginal artist Chern’ee Sutton that tells the story of Havencab’s journey toward reconciliation – a meaningful visual reminder of purpose. A proud Kalkadoon woman, Sutton’s Country is the emu foot province around the Mount Isa area in northwest Queensland.

Formalising reconciliation extends our strong culture of diversity and non-discrimination. It allows us to work with potential public and private sector clients who also prioritise shared value creation and equality for First Nations peoples.

I have worked with NFM over the past 2 year as the project consultant to the Bridgehill Group. NFM have demonstrated a high level of knowledge and experience with providing operational advice on setting up these new developments and providing value added services to the developer saving them considerable amount of time and money on consultancy fees. We love our partnership and look forward to our continued association.

T.I McNally
McNally Management Pty Ltd

Colliers International, Residential Project Marketing have worked alongside National Facilities Management on Residential development projects in their capacity as Facilities Managers. Frank Boross and his team have provided to input to our Developer clients on projects at an early planning and DA stage on design of waste handling, common areas, FM service areas, concierge and building management. I would be pleased to recommend Frank and his team

Curtis Field
National Director | Project Marketing Residential

National Facilities Management (NFM) were appointed as the Landmarks Building Managers prior to completion of the project and have worked with us to develop building controls and systems. They have been involved with the recruitment, training and monitoring of our concierges, security and cleaning teams. NFM have always been exceptionally professional, commercially astute and technically outstanding, so I have no hesitation in recommending their services to any Strata building. Please feel free to contact me if you require any additional information.

Bill McGowan
Chairman/Secretary, The Landmark.

Their selection of the onsite Building Manager has been of the upmost quality, possessing a high level of knowledge in the facilities management industry. Their building maintenance and communication with the residents has been undertaken in an enthusiastic and professional manner and their onsite teams are well supported through head office. We value our partnership and look forward to our continued association

Paul Shaw
Executive Director, Apartments Barangaroo South Australia

Our experience with the team at NFM continues to leave us with appreciation and respect for the service and expertise they are providing us in the process leading up to settlement of the project. The prior experience and knowledge they are contributing really sets NFM apart and was a deciding factor in their appointment as facilities manager. Once again, it is a pleasure referring NFM for SCA NSW Strata Services Business of the Year Award 2023.

Gemma Peña
Senior Development Manager, Apartments, Development

We were introduced to NFM about 8 months prior to practical completion during the tendering process for the Facility Management contract. They won the competitive tender as they demonstrated key differentiations in their approach to Sustainability, Innovation, Social and Corporate responsibility, and significant experience with the setup and ongoing management of high profile mixed use developments.

Darling Qaurter
Lend Lease

In business, it is said that the business owner is responsible for setting the direction and culture of their business. Leadership and being a role model starts at the top and the reason I believe National FM is such a great company is that Frank and his management team always put the client at the forefront of everything they do. This filters down to every person in every site in which they operate.

Trevor Back
Principal, Raine & Horne Green Square

National Facilities Management manages some of our larger buildings consisting of 550 apartments, professional suites and retail areas. We have always received a high level and professional service that satisfies Netstrata and all our clients. They are an innovative company always using the latest technology and providing the buildings with world leading building management software.

Jeremy Stone

NFM have performed with absolute professionalism and competence through the teething stage after residents moved in and have provided all owners the support during this period. NFM as a result have ensured that the brand experience of the development is carried onto its occupation and operation. The experience of working with Frank and his team is always pleasant and professional I look forward to working with them on further projects.

Evan Torbica
Property Development Solutions

NFM’s input and advice is always invaluable. We believe that their facilities management knowledge and experience are second to none. NFM have a proven track record in providing strategic facilities management to ensure sites and facilities run at the highest level. They ensure that every aspect is operating efficiently to create an optimal, safe and cost-effective environment for all stakeholders. I would be more than happy to discuss our experience with NFM in further detail if required.

Karen Belcher
Dynamic Property Services

National Facilities Management is one of the preferred facilities management suppliers who we would highly recommend to any prospective client. We have always found National Facilities Management to provide professional and quality service which benefits both out client and my organisation.

Jason Howitt
New Development Specialist
Scroll to Top